Frequently Asked Questions

Everything you need to know about shopping with Assembly New York.

What is your return policy?

We accept returns on full-price items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that all sale items and intimate apparel are final sale.

Do you offer international shipping?

Yes, Assembly New York ships worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please be aware that international orders may be subject to local customs duties and taxes.

How can I track my order?

Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

Are your products ethically sourced?

We prioritize working with designers and manufacturers who value ethical production and sustainable practices. Many of our pieces are produced in limited runs to minimize waste and ensure high-quality craftsmanship.

Can I cancel or modify my order?

Since we strive to process orders as quickly as possible, we can only accommodate cancellations or modifications if the order has not yet been fulfilled. Please contact our support team immediately for assistance.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.